Privacy Policy

1.   Data privacy at a glance

General references

The following references give a simple overview about what is happening with your individual data while visiting our website. Individual-related data are all data with which you can be identified personally. Please find detailed information about the topic of data privacy in the data privacy statement that you can find below this text.

Collection of data on our website

Who is responsible for the collection of data on our website?

The data processing on this website is realised by the operator of this website. You can find the contact information on the imprint of this website.

How are we processing your data?

On the one hand, your data is collected by you giving your data to us, for example data that you put into the contact form.

On the other hand, other data are collected automatically by our IT systems. These are mainly technical data (e.g. internet browser, systems software or time of the page impression.) The collection of data takes place automatically as soon as you enter our website.

What are we using your data for?

A part of the data is processed in order to guarantee an accurate allocation of our website. Other data can be used in order to analyse the consumer behaviour.

What rights do you have concerning your data?

At any time, you have the right to obtain free information about origin, addressee and purpose of your stored data. Furthermore, you have the right to demand the correction, inhibition or deletion of the above mentioned data. Please contact the contact address in the imprint for that purpose. In addition to that, you have the right of appeal with the proper controlling institution.

Analysis tools and tools of third-party providers

While visiting our website, your surfing behaviour can statistically be processed. This takes place mainly by using cookies and by using so-called analysis programs. The analysis of your surfing behaviour normally takes place anonymously; you can not be tracked by your surfing behaviour. You can object this analysis or avoid it by not using certain tools. You will find detailed information in this data privacy statement.


You can object this analysis. We will inform you about the options of objection in this data privacy statement.


2. General references and mandatory information

Data protection

The operators of these pages take the protection of your data very seriously. We treat your personal data as confidential and according to the legal provisions for data protection and also according to this data privacy statement.

By using this website, different person-related data are collected. Person-related data are data by which you can be identified. The present data privacy statement explains, which data we collect and what we are using your data for. It also explains, how and for what purpose this takes place.

We point out that transfer of data on the internet (e.g. by communication per e-mails) can hold security holes. An all-over protection of data for the accessibility by third parties is not possible.

Reference of the responsible authority

The responsible authority for the data processing on this website is:

Paula-Modersohn-Platz 5
79100 Freiburg

Telephone: +49 761 8885740

The responsible authority is the natural or legal entity, which decides alone or with the help of others about the purpose and means of the processing of person-related data (e.g. names, e-mail addresses or something similar).

Revocation of your agreement of data processing

A lot of data processing procedures are only possible with your explicit agreement. You can revoke any already given agreement at any time. An informal e-mail to us is sufficient for revocation. The lawfulness of the processed data until the revocation remains unaffected by the revocation.

Right of appeal with the responsible regulatory authority

In the case of data-related violation, the aggrieved party has the right of appeal with the responsible regulatory authority. The responsible regulatory authority for questions concerning data protection is the authorized representative for data protection of the German federal state in which our enterprise has its head office. You can find a list of data protection representatives as well as their contact information under the following link:

Right for the assignability of data

You have the right to have handed over the data which we process automatically according to your agreement or data that arise with the fulfilment of a contract to you or third parties in a common and machine-readable format. In case you require the handing over of the data to another responsible person, we agree to that if it is technically possible.


For security reasons, this pages uses a SSL/TSL-encryption for the safety and protection of the transfer of confidential content, like for example orders or requests that you send to us as website operators. A connection is encrypted when you can see the browser address in the address line changes from http:// to https:// and the lock icon appears in the browser line.

When the SSL/TSL-encryption is activated, the data that you send us can not be read by third parties.

Information, blocking, deletion

In the context of the valid legal regulations, you have at any time and free of charge the right of information about the person-related stored data, the origin of the data as well as the recipients and the purpose of the processed data. Where appropriate, you have a right of correction, blocking or deletion of this data. Please contact us under the in the imprint mentioned address if you have any further questions.

Data protection officer

Statutory data protection officer

We have nominated a data protection officer for our enterprise.


3. Data collection on our website


The webpages partially use so-called cookies. Cookies do not cause damage on your computer and do not contain a computer virus. The use of cookies allows us to make our offers more user-friendly, more effective and safer.  Cookies are small text files which are stored on your computer and which are saved by your browser.

Most of the cookies we use are so called  “session-cookies”. They are deleted automatically when you leave our website. Other cookies remain stored on your terminal device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can adapt the settings on your computer so that you are informed when cookies are used. Moreover, you can allow cookies for individual cases, deny the acceptance of cookies in special cases or in general and you can also activate the automatic deletion of cookies upon closing of the browser.  In the case of deactivated cookies, the functionality of the website can be limited.

Cookies that are necessary for the implementation of an electronic communication process or for the allocation of certain functions requested by you (e.g. shopping cart), are saved on basis of  Art. 6 para. 1 lit. f DSGVO.  The website owner has a justified interest in the storage of cookies in order to guarantee a technically error-free und optimised allocation of the services. If other cookies (for example cookies for the analysis of your surfing habits) are stored, they are treated separately in the data privacy statement.


The provider of the websites collects and stores automatically information in so-called server-log-files, which your browser transmits automatically to us. These are:

·        Browser type and browser version

·        Operating system that is used

·        Referrer URL

·        Hostname of the accessing computers

·        Time of server request

·        IP-address

We do not bring together those data with other data sources.

Basis of the processing of data is Art. 6 para. 1 lit. f DSGVO, which allows the processing of data for the fulfilment of a contract or for precontractual measures.

Contact form

If you send us requests by using the contact form, we save the data from the contact form as well as the contact info you give us in this contact form for processing your request and in case of follow-up questions. We do not hand over these data to third parties without your consent.

The processing of the data put into the contact form takes thus place exclusively upon your agreement. (Art. 6 1 lit. a DSGVO). You can revoke this agreement at any time. A non-formal e-mail to us is sufficient. The legality of the data processing procedures carried out until the revocation remains unaffected by the revocation.

The data put in the contact form remain with us until you request the deletion of the data, revoke your agreement to storage of the data or the purpose of the storage of data is no longer valid (e.g. after the completion of your request). Mandatory legal regulations – especially retention periods – remain unaffected.

Processing of data (client and contract data)

We only collect, process and use person-related data as far as it is necessary for the reason, content-related design or changement of legal relationship (inventory data). This takes place on the basis of  Art. 6 para. 1 lit. b DSGVO, which allows the processing of data for the fulfilment of a contract or precontractural measures. We only collect, process, use person-related data for the use of our website (usage data) if this is necessary for the user in order to enable the use of services or in order to settle accounts.  

The collected customer data are deleted upon completion of the request or after termination of the business relation. Legal retention periods remain unaffected.

4. Analytical tools and publicity

Google Analytics

This website uses functions of the web analysis service Google Analytics. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files which are stored on your computer and which enable an analysis of your use of the website. The information about the use of the website generated through a cookie usually is transmitted to a server of Google in the USA and saved there.

The storing of Google-Analytics-Cookies takes place on the basis of Art. 6 para. 1 lit. f DSGVO. The website owner has a legitimate interest in an analysis of user behaviour in order to optimise his promotional offers and advertising.

IP Anonymization

On this website, we activated the IP anonymization function. This means that Google shortens your IP address before the transmission to the USA if you are within the member states of the European Union or in other contracting member states of the treaty of the European economic region. Only in exceptional cases the full IP address is transmitted to Google in the USA and shortened there. By order of the website owner, Google will use this information in order to analyse your use of our website, in order to compile reports about the website activities and in order to provide further services related to website usage and internet usage for the website owner. The IP address transmitted by your browser will not be brought together with other data from Google.

Browser Plugin

You can prevent the storage of cookies through an according setting in your browser software; we explicitly would like to point out that by doing so, you will probably not be able to use the website to its full extent. Moreover, you can prevent the transmission of the collection of user data that is related to your use of the website generated by a cookie (including your IP address) to Google by clicking on the following link and downloading and installing the available browser-plugin:

Contradiction of data collection

You can prevent the collection of data by Google through Google Analytics by clicking on the following link. By doing this, an opt-out-cookie is set which prevents the collection of data upon future visits on this website: deactivate Google Analytics.

You can find ore information about Google Analytics and the handling of user data in Google’s data privacy statement.

Contract data processing

We concluded a contract of data processing with Google and completely implement the strict specifications of the German data protection authority. 

Google Analytics and demographic characteristics

This website uses the function of “demographic characteristics” by Google Analytics. As a result, reports can be created that contain statements about age, sex and interests of the website users. These data come from interest-related advertising from Google as well as from user data from third-party providers. These data can not be assigned to specific persons. You can deactivate this function by using the settings in your Google account. Alternatively, you can also prohibit the collection of data by Google Analytics generally as specified under “Contradiction of data collection”.

5. Plugins and Tools

Google Web Fonts

This website uses so called Web Fonts provided by Google in order to guarantee a consistent presentation of fonts. Upon page view your browser is loading the necessary Web Fonts in our browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using has to establish a connection to the Google servers. Thereby, Google gets information that our website has been visited by your IP-address. The use of Google Web Fonts takes place in order to guarantee a consistent and appealing presentation of our online offers. Dies represents a justified interest according to Art. 6 para. 1 lit. f DSGVO.

If your browser does not support Web Fonts, your computer will use a standard font.

More information about Google Web Fonts under and in Google’s data privacy statement:

Google Maps

This website uses the service of Google Maps via API. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For the use of functions of Google Maps, it is necessary to store your IP address. These information are usually transmitted to one of the Google servers and the USA and stored there. The provider of this website can not influence this transmission of data.

The use of Google Maps takes place in order to guarantee an appealing presentation of our online offers as well as to guarantee that the places mentioned on our website can be easily found. This represents a justifiable interest in the sense of Art. 6 para. 1 lit. f DSGVO.

You can find more information about the handling of user data in Google’s data privacy statement:

Booking system DIRS21 – references to data protection

We would like to increase your confidence in our here applied booking system DIRS21 for the booking of hotels, hosts and package deals  Moreover, we would like to make the booking process as well as the data collected in a booking process transparent for you. For that reason you can learn here, what kind of information we are asking for and how this information is processed.

Anonymous search for available rooms, hotels or package

For the query of availability at hotels and other hosts it is not necessary for you to give information about you.

If you would like to book an available room or a package deal, your personal data is necessary. These are mainly your name, address, telephone number and your e-mail address. These data are stored in our system under a booking number and are communicated to the guest by fax. The booked host can see this data any time in a protected space that is only accessible by the host. It is not possible to export or automatically further process the data.

We would explicitly like to point out that especially your e-mail address will not be used for advertising or mass mail. Anonymised data will be processed for statistical purposes. We can use third-party providers in order to process your personal data for us concerning the above mentioned purposes. For example we can share some information about you with these third parties so that they can contact you directly by e-mail (for example to ask later for a rating about your stay).

Right to information
A user of our system DIRS21 we are happy to provide you with the information we collected about you in our system. This service is free of charge. When required, please contact the following e-mail address: or call our service hotline under the following number: +49 7153-925050.

Deletion of your personal data
Per your request, we delete your personal data we stored in our system DIRS21 as soon as the notified date of your arrival is achieved. This service is free of charge. When required, please contact the following e-mail address: or call our service hotline under the following number: +49 7153-925050. You will then receive a confirmation about the deletion of your information.